Return, Refund & Cancellation Policy

Packaging Master – Pakistan
Last Updated: DD/MM/YYYY

At Packaging Master, we ensure high-quality packaging material and reliable service for every customer. Please read our Return, Refund, and Cancellation Policy carefully before placing any order.

1. Order Cancellation Policy

1.1 Ready-Made Products

• You may cancel your ready-made product order within 10 hours of placing the order.
• Once the order has been processed or shipped, cancellation will NOT be accepted.
• If the order has already been shipped, the shipping cost must be paid by the customer.

1.2 Custom Orders (Customized Packaging)

• Custom orders cannot be cancelled at any stage.
• A sample will be provided before production (sample charges apply and are paid upfront).
• Once you approve the sample, full production begins.
• After sample approval, you are fully responsible for the final product.
• Custom orders cannot be returned, refunded, or cancelled under any circumstances.

2. Return Policy

2.1 No Returns Without a Valid Reason

Packaging Master does not accept returns without a valid issue.
Returns are only accepted in the following condition:

2.2 Damaged or Defective Products

If you receive packaging material in a damaged, broken, or defective condition, we take full responsibility.
You must report the issue within 3 days of delivery with photos/videos as proof.

We will offer:

• Replacement, or
• Refund, depending on the situation

2.3 Conditions for Return Eligibility

To qualify for a return:

• The product must be unused
• The original packaging must be intact
• You must provide clear evidence (images/videos) of the issue

3. Refund Policy

3.1 When Refunds Are Issued

Refunds are only issued in the following cases:

• Product arrives damaged
• Product is defective
• Product received is not what you ordered

3.2 Refund Not Applicable

Refunds are not provided in the following cases:

• Customer changes mind
• Customer ordered the wrong size or type
• Custom orders (under any circumstances)
• Order is already shipped and customer now wants to cancel

3.3 Refund Timeframe

Approved refunds are processed within 3–7 business days through:

• Bank Transfer
• JazzCash
• EasyPaisa

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4. Shipping Costs

• If the mistake is from our side, Packaging Master will pay the return shipping costs.
• If the return request is due to customer reasons (not damage or defect), the customer must cover shipping charges.
• If the order was shipped and the customer wants to cancel afterward, the customer must pay the full shipping cost.

5. Important Notes

• For custom packaging, once the sample is approved, you accept full responsibility for the final product.
• Custom orders cannot be returned or refunded unless the error is from our production team.
• Ready-made orders cannot be cancelled after shipment.

6. Contact Us

For any questions or support related to returns, refunds, or cancellations, contact us:

Packaging Master – Pakistan
📧 Email: support@packagingmaster.pk
📱 WhatsApp: 0315-3127889